EXPERIENCE
Member Services Representative
City of Allen
July 2024 — Present
Applied user experience design expertise to prototype a user-friendly redesign of the Life in Allen app, addressing customer confusion and improving access to essential features like family barcode displays. Met with leadership to discuss the integration of user-centered design practices, advocating for a dedicated user experience and engagement role to elevate customer experience and digital city services.
Member Services Representative
City of Allen
July 2024 — Present
Applied user experience design expertise to prototype a user-friendly redesign of the Life in Allen app, addressing customer confusion and improving access to essential features like family barcode displays. Met with leadership to discuss the integration of user-centered design practices, advocating for a dedicated user experience and engagement role to elevate customer experience and digital city services.
Member Services Representative
City of Allen
July 2024 — Present
Applied user experience design expertise to prototype a user-friendly redesign of the Life in Allen app, addressing customer confusion and improving access to essential features like family barcode displays. Met with leadership to discuss the integration of user-centered design practices, advocating for a dedicated user experience and engagement role to elevate customer experience and digital city services.
Communications & Marketing Intern
CityVet
May 2023 — Aug 2023
Designed of a comprehensive set of digital assets for CityVet’s app relaunch, increasing weekly user engagement by 600%. Refined the user interface through extensive user feedback, resulting in improved iconography and information architecture. Developed high-fidelity prototypes in Figma, streamlining collaboration between design and IT teams for seamless implementation.
Communications & Marketing Intern
CityVet
May 2023 — Aug 2023
Designed of a comprehensive set of digital assets for CityVet’s app relaunch, increasing weekly user engagement by 600%. Refined the user interface through extensive user feedback, resulting in improved iconography and information architecture. Developed high-fidelity prototypes in Figma, streamlining collaboration between design and IT teams for seamless implementation.
Communications & Marketing Intern
CityVet
May 2023 — Aug 2023
Designed of a comprehensive set of digital assets for CityVet’s app relaunch, increasing weekly user engagement by 600%. Refined the user interface through extensive user feedback, resulting in improved iconography and information architecture. Developed high-fidelity prototypes in Figma, streamlining collaboration between design and IT teams for seamless implementation.
Website Designer
Yin
Dec 2023 — Present
Redesigned the user experience for Yin, a tonal-based language learning app, increasing user engagement by 40%. Collaborated with founders to implement user feedback and improve classroom usability. Utilized A/B testing to iteratively refine design elements, ensuring the final product was both intuitive and aligned with educational objectives.
Website Designer
Yin
Dec 2023 — Present
Redesigned the user experience for Yin, a tonal-based language learning app, increasing user engagement by 40%. Collaborated with founders to implement user feedback and improve classroom usability. Utilized A/B testing to iteratively refine design elements, ensuring the final product was both intuitive and aligned with educational objectives.
Website Designer
Yin
Dec 2023 — Present
Redesigned the user experience for Yin, a tonal-based language learning app, increasing user engagement by 40%. Collaborated with founders to implement user feedback and improve classroom usability. Utilized A/B testing to iteratively refine design elements, ensuring the final product was both intuitive and aligned with educational objectives.
Enrollment Marketing Assistant
Rochester Institute of Technology
Mar 2022 — Feb 2023
Created impactful campaign assets for Undergraduate Admissions, leading to a significant increase in prospective student inquiries. Conducted competitor analysis of college websites, providing actionable insights that optimized RIT’s digital marketing strategy. Analyzed social media metrics to develop data-driven content strategies, improving brand visibility and engagement across platforms.
Enrollment Marketing Assistant
Rochester Institute of Technology
Mar 2022 — Feb 2023
Created impactful campaign assets for Undergraduate Admissions, leading to a significant increase in prospective student inquiries. Conducted competitor analysis of college websites, providing actionable insights that optimized RIT’s digital marketing strategy. Analyzed social media metrics to develop data-driven content strategies, improving brand visibility and engagement across platforms.
Enrollment Marketing Assistant
Rochester Institute of Technology
Mar 2022 — Feb 2023
Created impactful campaign assets for Undergraduate Admissions, leading to a significant increase in prospective student inquiries. Conducted competitor analysis of college websites, providing actionable insights that optimized RIT’s digital marketing strategy. Analyzed social media metrics to develop data-driven content strategies, improving brand visibility and engagement across platforms.
10+
Projects focused on accessibility
10+
Projects focused on accessibility
10+
Projects focused on accessibility
20+
User flows optimized for simplicity
20+
User flows optimized for simplicity
20+
User flows optimized for simplicity
100+
Successful design iterations
100+
Successful design iterations
100+
Successful design iterations
I’m currently seeking a full-time role where I can bring my blend of creativity, empathy, and problem-solving to a dynamic team. Let’s connect, grab a coffee (or matcha!), and chat about how we can build something amazing together!